Terms of service and Privacy policy

Website privacy policy (artt. 13-14 Reg. UE 2016/679 )

  1. General

This Privacy Policy sets out how I, Stefania Flore, obtain, store and use your personal information when you use or interact with my website, https://www.avvocatostefaniaflore.it

Please note that if you enlist my services, both parties may enter into a separate agreement that will govern the processing of all information and data collected by my firm in connection with the service, including some data collected through my website. Such agreement takes precedence over any conflicting provision in this Privacy Policy.

This Privacy Policy is effective from 27th May 2019.

2. The information that I collect and where I get it from

I collect or obtain your information:

  • when you provide it to me (e.g. by contacting me);
  • from your use of my website via cookies (such as the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider);

I do not collect personally identifiable information about you unless you choose to fill out a form, found on many of the pages of the site or to email me directly.

The personal information that I process includes:

  • basic information, such as your name (including name prefix or title), your title or position and your relationship to a person;
  • contact information, such as your postal address, email address and phone number;
  • Financial information, such as payment-related information;
  • Identification and background information provided by you or collected as part of our business acceptance processes;
  • Any other information relating to you which you may provide to me.

I do automatically collect certain non-personally identifiable information when you visit my site – such as the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider.

3. How I use the information I collect

I use non-personally identifiable information to analyse site usage (such as aggregated information on the pages visited by our users), which allows me to improve the design and content of my site.

We may do the following with my personal information:

  • to respond to your inquiry or form you have completed on various sections of our Website;
  • use it to provide legal services;
  • use it to engage in marketing and business development activity in relation to my legal services. This may include sending you newsletters, legal updates and other information that may be of interest to you;
  • to comply with legal and regulatory obligations that I have to discharge;
  • use it for my legitimate business interests, such as undertaking business research and analysis, managing the operation of my websites and my business.

4. Grounds for using your personal information

I rely on the following legal grounds to process your personal information, namely:

  • Consent– I may (but usually do not) need you consent to use your personal information. You can withdraw your consent by contacting me (see below).
  • Performance of a contract– I may need to collect and use your personal information to enter into a contract with you or to perform my obligations under a contract with you.
  • Legitimate interest– I may use your personal information for my legitimate interests, some examples of which are given above.
  • Compliance with law or regulation– I may use your personal information as necessary to comply with applicable law/regulation.

5. How I share information with third parties

I do not sell or rent your personal information to third-parties.

I may share your personal information with third parties, only to the extent necessary to run my business, provide a service to you, comply with the law, enforce our legal rights or because you have provided consent.

This may include the following.

  • Third party agents/suppliers or contractors, in connection with the processing of your personal information for the purposes described in this Policy. This may include, but is not limited to, website hosting, IT and communications service providers.
  • Third parties relevant to the services that we provide.
  • To the extent required by law, regulation or court order, for example, if I am under a duty to disclose your personal information in order to comply with any legal obligation.
  • Where it is reasonably necessary for the establishment, exercise or defence of a legal or equitable claim, or for the purposes of a confidential alternative dispute resolution process.

6. Links to other websites

My website may contain links to other websites run by other organisations. This privacy policy applies only to my website‚ so I encourage you to read the privacy statements on the other websites you visit. I cannot be responsible for the privacy policies and practices of other sites even if you access them using links from my website.

In addition, if you linked to my website from a third-party site, I cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

7. Website forms

Any forms which are available on my website are bound by the EU General Data Protection Regulations.

When you fill out a form, the data that you submit will be forwarded to me and will be collated into an email and sent to me.

The data that you submit via the form will not be stored within this website’s own database or in any of our internal computer systems.

Your data will remain within my secure database in the EU for as long as I continue to work for you or until you specifically request removal by emailing me.

8. Transferring your information outside of Europe

I may transfer your personal information outside of the European Economic Area.

If I do transfer your personal data outside the EEA:

  • it will be because you have consented or because I have a legal reason to do so; and
  • I will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

9. 16 or Under

I am concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide me with personal information.

10. Keeping your information and information security

How long I hold your personal information for will vary and will depend principally on:

  • the purpose for which I am using your personal information – I will need to keep the information for as long as is necessary for the relevant purpose, and
  • legal obligations – laws or regulation may set a minimum period for which I have to keep your personal information.

I will ensure that the personal information that I hold is subject to appropriate security measures.

11. Cookies

A cookie is a piece of data stored on a user’s hard drive containing information about the user. The information below explains the cookies I use on my website and why I use them:

  • Google Analytics cookies: I use these cookies to collect information about how visitors use our website, including details of the site where the visitor has come from and the total number of times a visitor has been to our website. I use the information to improve my website and enhance the experience of its visitors.

You can enable or disable cookies by modifying the settings in your browser. You can find out how to do this, and find more information on cookies, at: www.allaboutcookies.org.

12. Your choices and rights

You have a number of legal rights in relation to the personal information that I hold about you and you can exercise your rights by contacting me using the details set out below.

These rights include:

  • Obtaining information regarding the processing of your personal information and access to the personal information which I hold about you. Please note that there may be circumstances in which I am entitled to refuse requests for access to copies of personal information. In particular, information that is subject to legal professional privilege will not be disclosed other than to our client and as authorised by our client.
  • Requesting that I correct your personal information if it is inaccurate or incomplete.
  • Requesting that I erase your personal information in certain circumstances. Please note that there may be circumstances where you ask me to erase your personal information but I am legally entitled to retain it.
  • Objecting to, and requesting that I restrict, my processing of your personal information in certain circumstances. Again, there may be circumstances where you object to, or ask me to restrict, my processing of your personal information but I am legally entitled to refuse that request.
  • In some circumstances, receiving some personal information in a structured, commonly used and machine-readable format and/or requesting that I transmit those information to a third party where this is technically feasible. Please note that this right only applies to personal information which you have provided to me.
  • Withdrawing your consent, although in certain circumstances it may be lawful for me to continue processing without your consent if I have another legitimate reason (other than consent) for doing so.
  • Lodging a complaint with the relevant data protection authority, if you think that any of your rights have been infringed by me. I can, on request, tell you which data protection authority is relevant to the processing of your personal information.

13. Changes to my privacy policy

This privacy policy may change from time to time inline with legislation or industry developments. I will not explicitly inform my clients or website users of these changes. Instead, I recommend that you check this page occasionally for any policy changes.

14. How to contact me and other important information

If you would like further information on the collection, use, disclosure, transfer or processing of your personal information or the exercise of any of the rights listed above, please contact me. You can do this by writing to me at info@avvocatostefaniaflore.it

Terms of service

Through the website avvocatostefaniaflore.it it is possible to book a legal consultation, either in the study in Cagliari or online. It is also possible to request information on the lawyer’s professional activity. When sending a message via a contact form, the user is required to accept the following conditions, otherwise the sending will be impossible.

General rules

  • It is necessary to provide name, surname, email, telephone and date of availability (the last two only for booking in the studio) and a message.
  • The service is reserved for adults.
  • The data provided must be truthful. At its own discretion, the lawyer reserves the right not to respond to messages that present sender, email or message clearly fake or unlikely truthful.
  • The text of the message must be in English (or French if you don’t speak English) and drafted in an understandable manner. Messages in other languages ​​or dialects, or written in such a way as to be difficult to understand (for example, and not limited to these cases, due to abbreviations, slang expressions, grammar and spelling that are quite incorrect) may not be taken into consideration.
  • Messages containing a large amount of irrelevant information may not be answered.
  • Slanderous, libelous messages that violate the privacy of third parties or industrial secrets could be made available to the authorities and third parties in the eventuality of ascertaining responsibility in case of hypothetical crimes.
  • Consultation, in the studio or online, is not free. The remuneration will be established in accordance with the tariff schedule issued by decree of the Minister of Justice, on the proposal of the CNF. Requests for free legal advice will be ignored.
  • Only requests for advice received through the full completed contact form will be considered.

Request for information

Requests for information clearly specified on the site (times, location, telephone number …) will be ignored.

  • The booking of legal advice on site is subject to approval by the lawyer.
  • A minimum advance of three working days is required. Requests for shorter dates could be ignored.
  • The phone number is required, in order to quickly communicate any mishaps that force you to cancel or postpone the appointment.
  • Except in the cases already explained, the user will receive the reason for the refusal to grant him a hearing (for example due to problems of competence of another professional, for commitments of the lawyer …) and possibly the dates of the next availability.
  • In case of impossibility to go to the appointment, the user will have to cancel by telephone 24 hours before the appointment, except in case of force majeure.

Contractual conditions

1) Subject of the contract

The object of the contract is the formulation of a professional opinion or other out-of-court legal advisory service provided by the lawyer (hereinafter referred to as a professional), at the request of the user (hereinafter referred to as the client) through the website (hereinafter referred to as the site). The reservation of a consultation or the drafting of an opinion are subject to approval by the lawyer.

The legal advice will be sent via e-mail or pec to the e-mail address indicated by the customer at the time of the request or by letter, if required, with related additional costs (10 euros) charged to the customer.

2) Conclusion of the contract

Within one working day from receipt of the service request formulated by the customer (except for extraordinary impediments), the professional will send an answer via e-mail to confirm or not the order, or request more information. In the case of confirmation of the assignment, this email will also contain the price for the consultancy, the payment details and the time required for the preparation of the legal advice, considering the complexity of the assignment.

The price is in no way binding on the customer and is valid for 14 days. Within this period, the customer must provide for payment.

The contract is effectively concluded only when the lawyer confirms via e-mail to the customer that he has received the payment for the service.

In the event of a negative outcome, except in the cases mentioned above, the reasons for the refusal will be given (problem of competence of another professional, previous commitments …).

If more data is needed to decide whether to take charge of the request or not, the potential customer will have to reply via email within five days. After this period, the request will be considered forfeited, any estimates, availability or dates communicated will no longer be valid. Relative correspondence will be canceled.

To avoid misuse of the service, after two consultations for consultations hesitated in requests for more details not met, the user will be ignored.

3) Obligations of the professional

The professional undertakes, without prejudice to the various rules contained in these general terms and conditions, to provide the requested advice within the deadline indicated in the confirmation e-mail referred to in point 2 above, a term which is not in any case essential or peremptory.

The professional undertakes to fully comply with the forensic deontological legislation and the Ministerial Decree. n. 127 of 8.4.2004 (G.U. n. 115 of 18.5.2004, s.o. n. 95) in force since 2.6.2004, regarding the application of forensic professional fees.

The professional also undertakes to manage the processing of the client’s personal data, which is brought to his knowledge by reason of the mandate given, in conditions of absolute security and confidentiality, in any case in compliance with the ethical and privacy protection laws, as set forth by the Legislative Decree n. 196 of 30.6.2003 and the EU Regulation 2016/679 (see the privacy policy of the service).

4) Customer’s obligations

The customer guarantees the truthfulness and completeness of all information and personal data provided at the time of the service request or subsequently. The customer also undertakes to:

  • do not use the service for the disclosure of written or other defamatory, obscene, pornographic and nonetheless contrary to morality;
  • not allow the use of the service to unauthorized third parties;
  • protect their computer systems from access by unauthorized third parties or computer viruses;
  • do not use the service in violation of the rules regarding the protection of privacy.
  • In case of violation of these obligations, the customer undertakes to indemnify the consultant, the site and any other person in charge or from any action that is proposed to them, as well as any other prejudice of a patrimonial or non-patrimonial nature that the same customers or third parties have to suffer.

5) Price and payments

The cost of each legal advice is determined for each individual case in relation to the complexity of the required study activity and in full compliance with the applicable professional forensic rates. It can vary from a minimum of € 65 + accessories to a maximum of € 200 + accessories. The accepted payment method is the bank transfer to the professional’s current account, indicating the reason for the “Legal opinion drafting” and the order number.

The transaction costs are charged to the customer, as well as any other ancillary expense. The invoice will be issued after receipt of payment. At the customer’s choice, the invoice can be sent electronically or on paper (registered mail, at a cost of 10,00 euros).

6) Jurisdiction and applicable legislation

For any dispute arising in connection with this contract, excluding those expressly excluded by law, the Court of Cagliari is exclusively competent.

Although not expressly provided for or governed by this contract, reference is made exclusively to the Italian legislative system.

Last modification: 27 May 2019.